Leadership and Change Essay Example | Topics and Well Written Essays - 1500 words

Leadership and Change - Essay Example This study outlines that Paul Hersey and Ken Blanchard developed a model known as the Situational Leadership theory. This theory states that there is not only one best way to perform leadership. Leadership style depends upon the situation which arises in the company. A particular leadership style is not applicable in all organizational situations, as different situation demand different leadership style. Effective leadership depends upon the task given, and the most appropriate leaders are the ones who react to the leadership style in accordance with the maturity of the group. Yes, the video was impressive as it acknowledged me with the situational leadership concept. It helped me to understand the reason behind Hersey-Blanchard success. They focused on four leadership behaviors, they are telling, selling, participating and delegating. They even focused on four maturity behaviors. They are competence, willingness, motivation and group competence.

Tourism Operation Management Essay Example | Topics and Well Written Essays - 2000 words

Tourism Operation Management - Essay Example An attempt has been made in this paper to investigate two key challenges relating to management and operations - capacity building, and quality of services - and to make suitable recommendations concerning the possible measures to overcome these challenges. Tourism has emerged as a major business activity world wide. The World Travel and Tourism Council (WTTC) reported that tourism operations generated revenues totalling US$4421 billion in the year 2002. According to the Council's estimated projections, tourism business will grow to over US$8614 billion by the year 2012, registered an annual growth rate of 4.5% in global demand (Page, 2003, p. 2). The Council also reported that tourism accounted for almost 8% of employment worldwide, which translates to one in 13 jobs. In the year 2002, tourism-related jobs totalled a whopping 198 098 000 jobs, and according to Page (2003), this is expected to touch the magical figure of 249 486 000 by the year 2012. Stephen Page (2003) noted: "The late twentieth century and the new millennium have witnessed the continued growth of interest in how people spend their leisure and non-work time." Leisure pursuits and holiday tours are increasingly becoming a major non-work activity for millions of people across the globe. This growing interest to travel and holiday has now come to be recognised as a truly international phenomenon, or 'tourism' that motivates people to use their leisure time to visit different localities, landmarks, places and destinations across the globe. Added to this is the growing demand for tours and travels relating to specialized events, such as seasonal pilgrimages to holy sites and shrines. Among the latter, Mecca stands out as perhaps the single biggest spot the world over in terms of the number of tourists and pilgrims that flock to this holy city. Growing Profile of Global Tourism There has been a phenomenal growth in the demand for air travel since the 1960s. According to Page (2003, p. 144), the global airline industry carried 1600 million passengers (many of them tourists) to and from 10,000 airports, with 18,000 aircraft in the skies in the year 1998. Air traffic demand in Europe alone stood at 541 million passengers, and is expected to touch the 1101 million figure by the year 2015. With steadily increasing demand, several carriers and tour operators have even commissioned their own charter planes to woo tourists and to boost their tourism business. Boeing even evolved a hub-and-spokes services facility with point-to-point flight services. According to estimates, Hajj pilgrims to Mecca alone totalled the one million mark every year (2003). Among several reasons for this stupendous growth in tourism operations, the Air Transport Action Group (ATAG), a lobby group in the aviation sector, cited mainly five factors (2003, p. 3): A major downslide in the real cost of a travel Increasing activities in international trade and economic deals that call for frequent